The Easiest Way to Lose a Customer.

It’s not price. It’s not product. It’s broken promises.

Author

The Daily Margin
August 26, 2025

Customers don’t leave because you made a mistake.
They leave because you promised something, and didn’t deliver.

To build trust, you need to:

  • ✅ Meet expectations consistently

  • 📩 Proactively explain when you can’t

  • 💬 Give customers choices in how to respond

Today’s margin check:
Where in your business are promises slipping through the cracks?

See you tomorrow,
— The Daily Margin