Make Service a Profit Centre, Not a Cost Centre.

Your help desk might be your best sales rep.

Author

The Daily Margin
June 17, 2025

Service teams should:

  • Upsell when solving problems

  • Feed insights back to product and marketing

  • Deliver ‘wow!’ moments that create loyalty

Today’s Margin Insight:
How often does your support team pass insight back to the rest of the business?

See you tomorrow,
— The Daily Margin